Substantial Web Failure Impacts Many Websites and Apps

A large-scale web failure has affected many websites and apps worldwide, as users experiencing troubles getting online after problems at the online infrastructure service.

The impacted platforms encompass Snapchat, the gaming platform Roblox, Signal, and the language learning app Duolingo, along with multiple Amazon-owned platforms including its main retail site and the Ring security device manufacturer.

In the UK, the financial institution Lloyds was disrupted as well as its subsidiaries the bank Halifax and the Scottish bank, with also reports of difficulties using the the tax authority site on that morning. Additionally in Britain, multiple Ring customers took to social media to complain their doorbells were not working.

Solely in the United Kingdom, reports of problems on individual applications reached the tens of thousands for each app.

Amazon reported that the outage began in the eastern region of the America at AWS, a unit that supplies crucial online backbone for numerous firms, who utilize capacity on AWS infrastructure. AWS is the world’s largest online services system.

Just after the start of the day (PDT) in the United States (8am BST), Amazon confirmed “higher failure rates and latencies” for the cloud services in a region on the eastern US of the United States. The cascading impact seemed to disrupt apps around the world, with the Downdetector site indicating issues with the corresponding services in multiple continents.

The monitoring service Thousand Eyes, a service that tracks online failures, also reported a rise in outages on that morning, and numerous instances found in the state of Virginia, the site of Amazon’s US-East-1 region where the company stated the problems originated.