The second-hand marketplace Members Share Frustration Over Size Changes
Shoppers are voicing their frustration following a change that caused listings displaying inaccurate size information.
The second-hand shopping app has updated its size classifications for female and kids' apparel but did not contact every member regarding the update.
Digital Channels Response
Many shoppers and sellers are posting online claiming that product pages now present an altered size classification compared to what was initially listed due to the recalibration.
Vinted explained the updated approach better aligns with other platforms.
They have suggested members to examine their items and adjust the sizing manually when needed, resulting in member annoyance.
Size Classification Modifications
Before the change, the measurements included one number and one letter, such as S/8 or M/10.
The new system has a letter with a size spectrum like S/UK 8-10.
For certain items, the measurements have been reclassified - for example a size L was formerly size 12 but now shows as UK 16-18.
User Experiences
One content creator, who makes TikTok content about plus-size fashion, said the change "makes both selling and buying harder".
"Not many brands say XL is a 20-22," which is what Vinted now does.
Another user, based in Glasgow, explained products she uploaded featuring size 14 markings were showing in the marketplace as measurements 20-22.
"If anyone [who is] size 20-22 buys them they will likely be quite upset," she stated.
Manual Updates
A different user, from Derby, explained she became annoyed due to the update requiring manual adjustment the sizing for "all her products".
"Personally, this is quite irritating, as I'm chronically ill and Vinted sales have been crucial for me since losing part of my income," she explained.
Marketplace Information
The app has more than 100 million users, including 18 million in the UK.
It has become a favored option compared to resale services such as eBay and Depop.
This is not the initial instance when a surprising modification to the app has proved unpopular: last year, the service retracted a modification to its shipping options following member complaints.
